sale policy
By placing a bid, making a purchase, or completing payment on Victorins Auctions or any affiliated auction platform (including but not limited to LiveAuctioneers, 1stDibs, Etsy, or direct invoice), you acknowledge and agree to the following:
1. Binding Nature of Bids and Sales
All bids and purchases constitute legally binding contracts between the bidder and Victorins Auctions (or its consignor). Once a lot is won or an invoice issued, the buyer is obligated to complete payment in accordance with the posted terms. All transactions are subject to these Terms & Conditions of Sale, including our Returns, Refunds & Authenticity Policy, which you confirm having reviewed prior to bidding or purchase.
2. Waiver of Chargeback Rights
You expressly waive any right to initiate or pursue a chargeback, payment reversal, or retrieval request with your credit card issuer, bank, or payment processor for any reason covered under our published policies. This includes, but is not limited to:
– claims of buyer’s remorse or dissatisfaction with condition, value, or authenticity after sale;
– disputes arising from shipping delays, customs clearance, or third-party handling;
– allegations contradicted by condition reports, lot descriptions, photographs, or correspondence prior to sale;
– failure to fully review the lot listing or auction terms before bidding.
3. Dispute Resolution Process
Any issue regarding description, condition, or delivery must first be raised in writing within five (5) business days of delivery. Victorins Auctions reserves the right to review documentation and determine, at its sole discretion, whether an adjustment, repair, or refund (if any) is appropriate. Attempting to bypass this process by filing a chargeback constitutes a breach of contract and may result in legal action, suspension of buyer privileges, and recovery of all associated costs.
4. Evidence and Documentation
The buyer authorizes Victorins Auctions to retain all related sales records — including bid logs, payment confirmations, shipping documents, photos, and communications — as admissible evidence in any dispute, arbitration, or court proceeding. These materials may be submitted to financial institutions or dispute resolution bodies to establish fulfillment of the contractual obligations.
5. Fraudulent or Improper Chargebacks
Chargebacks determined to be fraudulent, unfounded, or contrary to the buyer’s signed agreement or digital acceptance will entitle Victorins Auctions to seek reimbursement for:
– the full transaction amount;
– collection and legal fees;
– administrative time and damages to reputation or platform standing.
All bids and purchases constitute legally binding contracts between the bidder and Victorins Auctions (or its consignor). Once a lot is won or an invoice issued, the buyer is obligated to complete payment in accordance with the posted terms. All transactions are subject to these Terms & Conditions of Sale, including our Returns, Refunds & Authenticity Policy, which you confirm having reviewed prior to bidding or purchase.
2. Waiver of Chargeback Rights
You expressly waive any right to initiate or pursue a chargeback, payment reversal, or retrieval request with your credit card issuer, bank, or payment processor for any reason covered under our published policies. This includes, but is not limited to:
– claims of buyer’s remorse or dissatisfaction with condition, value, or authenticity after sale;
– disputes arising from shipping delays, customs clearance, or third-party handling;
– allegations contradicted by condition reports, lot descriptions, photographs, or correspondence prior to sale;
– failure to fully review the lot listing or auction terms before bidding.
3. Dispute Resolution Process
Any issue regarding description, condition, or delivery must first be raised in writing within five (5) business days of delivery. Victorins Auctions reserves the right to review documentation and determine, at its sole discretion, whether an adjustment, repair, or refund (if any) is appropriate. Attempting to bypass this process by filing a chargeback constitutes a breach of contract and may result in legal action, suspension of buyer privileges, and recovery of all associated costs.
4. Evidence and Documentation
The buyer authorizes Victorins Auctions to retain all related sales records — including bid logs, payment confirmations, shipping documents, photos, and communications — as admissible evidence in any dispute, arbitration, or court proceeding. These materials may be submitted to financial institutions or dispute resolution bodies to establish fulfillment of the contractual obligations.
5. Fraudulent or Improper Chargebacks
Chargebacks determined to be fraudulent, unfounded, or contrary to the buyer’s signed agreement or digital acceptance will entitle Victorins Auctions to seek reimbursement for:
– the full transaction amount;
– collection and legal fees;
– administrative time and damages to reputation or platform standing.
6. Victorins Auctions reserves the right to pursue collection, report the buyer to relevant platforms and credit bureaus, and deny future participation in any sale or event.
1. Authenticity Guarantee and Disputes
Victorins Auctions guarantees the authenticity of all items to the best of our knowledge and based on information available at the time of sale. Every piece is carefully inspected and described in good faith.
2. Brand-Issued Verification Requirement
In the rare event that a buyer wishes to challenge an item’s authenticity, the claim must be supported exclusively by an official written determination issued directly by the original brand or manufacturer (for example, Van Cleef & Arpels, Cartier, Dior, etc.).Third-party appraisals, laboratory reports, or “authentication services” are not accepted under any circumstances.The document must be on official brand letterhead, signed or stamped by the issuing brand, and verifiable by Victorins Auctions.
3. Condition Requirement
Any item subject to an authenticity review must be returned in the exact same condition as originally delivered — including all packaging, accessories, boxes, certificates, and protective materials. Items that have been worn, altered, resized, polished, or modified in any way will not be eligible for review, credit, or return consideration.
4. Remedy
If the claim is substantiated by the brand itself and confirmed by Victorins Auctions, the buyer will be eligible for store credit only, equal to the purchase price paid (excluding shipping, insurance, and related fees).
- No cash or card refunds are issued under any circumstances.
- Store credit is non-transferable and may be used toward future purchases.
5. Time Frame and Procedure
Any authenticity inquiry must be submitted in writing within seven (7) calendar days of receipt of the item. Claims submitted after this period, or without verifiable brand documentation, will not be considered.
Victorins Auctions guarantees the authenticity of all items to the best of our knowledge and based on information available at the time of sale. Every piece is carefully inspected and described in good faith.
2. Brand-Issued Verification Requirement
In the rare event that a buyer wishes to challenge an item’s authenticity, the claim must be supported exclusively by an official written determination issued directly by the original brand or manufacturer (for example, Van Cleef & Arpels, Cartier, Dior, etc.).Third-party appraisals, laboratory reports, or “authentication services” are not accepted under any circumstances.The document must be on official brand letterhead, signed or stamped by the issuing brand, and verifiable by Victorins Auctions.
3. Condition Requirement
Any item subject to an authenticity review must be returned in the exact same condition as originally delivered — including all packaging, accessories, boxes, certificates, and protective materials. Items that have been worn, altered, resized, polished, or modified in any way will not be eligible for review, credit, or return consideration.
4. Remedy
If the claim is substantiated by the brand itself and confirmed by Victorins Auctions, the buyer will be eligible for store credit only, equal to the purchase price paid (excluding shipping, insurance, and related fees).
- No cash or card refunds are issued under any circumstances.
- Store credit is non-transferable and may be used toward future purchases.
5. Time Frame and Procedure
Any authenticity inquiry must be submitted in writing within seven (7) calendar days of receipt of the item. Claims submitted after this period, or without verifiable brand documentation, will not be considered.
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